Order tracking
Where is my order?
Send us your order number and we'll update you on its status and delivery right away.
- Find your order number in your confirmation email (it starts with #).
- Send it to us on WhatsApp or with the form below.
- We reply with your order status and the expected delivery time.
Have an account? You can also see your orders in your account. Go to my account
Or send us a message
Questions
Everything you want to know before you order
See all questionsHow can I track my order?
Message our customer care team on WhatsApp at +971 50 119 2244 with your order number and we will update you on its status.
How much does delivery cost?
Next-day delivery within the UAE costs AED 30. Same-day delivery costs AED 60 for eligible orders, depending on when you order and delivery availability. The fee is always shown before you confirm your order.
Do you offer same-day delivery?
Yes. Same-day delivery is available for eligible orders in the UAE once RM Collection confirms availability. Order early in the day, or message us on WhatsApp to check before you order.
Where do you deliver?
We deliver within the United Arab Emirates. The estimated delivery time is shown at checkout or confirmed by our customer care team. Public holidays and promotional periods can add time.