Refund policy

At RM Collection, we want you to feel confident and satisfied with your purchase. If you have any concerns regarding your order, please contact our customer service team for assistance.

Eligibility for Returns and Exchanges

Items may be eligible for return or exchange subject to the applicable conditions communicated by RM Collection and the laws of the UAE. To be eligible, items should generally:

  • Be unused, unworn, unwashed, and undamaged.
  • Be returned in their original condition and packaging, with all original tags attached.
  • Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

Certain items may not be eligible for return or exchange for hygiene or other legitimate reasons, where permitted by applicable law. Any exclusions will be communicated clearly to customers.

How to Request a Return or Exchange

  1. Contact our customer service team via WhatsApp at 0501192244.
  2. Provide your order number and the reason for your request.
  3. Follow the instructions provided by our team regarding the return or exchange process.

Refunds

Approved refunds will be processed through the original payment method where possible, subject to the payment provider's procedures. Processing times may vary.

Any applicable return shipping fees and refund deductions will be communicated to the customer in accordance with our policy and applicable law.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide your order details and supporting photos, where appropriate. Our team will review the issue and advise you on the next steps.

Contact Us

For delivery, return, or exchange inquiries, please contact RM Collection:
WhatsApp: 0501192244
Email: info@rmcollection.ae

We appreciate your trust in RM Collection and are always happy to assist you.