Privacy policy

Last Updated: October 2026

At RM Collection, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you acknowledge that your information may be processed as described in this policy.

1. Information We Collect

When you visit our website, create an account, or place an order, we may collect the following information:

  • Personal Information: Your name, email address, phone number, and delivery address.
  • Order Information: Products purchased, order details, transaction status, and purchase history.
  • Payment Information: Payment details processed through our selected payment service providers. We do not intend to store full payment card details on our own systems.
  • Technical Information: Your IP address, browser type, device information, and website usage data.
  • Communication Information: Information you provide when contacting our customer service team or communicating with us through our website or social media channels.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.
  • Arrange shipping, delivery, and order updates.
  • Respond to your inquiries and provide customer support.
  • Improve our website, products, and shopping experience.
  • Prevent fraudulent transactions and protect our services.
  • Send promotional communications where permitted by applicable law and, where required, with your consent.

3. Sharing Your Information

RM Collection does not sell your personal information. We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Payment service providers.
  • Shipping and delivery companies.
  • Website hosting and e-commerce service providers.
  • Analytics, advertising, and technical service providers.
  • Government authorities or other parties when required by law.

These parties may process your information as necessary to provide their services or fulfill legal obligations.

4. Payment Security

Payments made through our website may be processed by third-party payment providers. Payment processing is subject to the relevant provider's terms, privacy policy, and security practices. We encourage customers to review the privacy policies of the payment providers used during checkout.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve marketing activities. You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled. Where required by law, we will request consent before using non-essential cookies.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer service, accounting, and legal compliance.

We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Object to or request restriction of certain processing activities, where applicable.
  • Opt out of marketing communications at any time.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. Third-Party Links

Our website may contain links to third-party websites or services. RM Collection is not responsible for the privacy practices or content of these external websites. We recommend reviewing their privacy policies before sharing personal information.

9. Children's Privacy

Our website is intended for a general shopping audience and is not directed at children. We do not knowingly collect personal information directly from children where prohibited by applicable law.

10. International Data Transfers

Your information may be processed or stored outside the UAE by service providers involved in operating our website or fulfilling your orders. Where applicable, such transfers will be subject to relevant legal requirements and appropriate safeguards.

11. Changes to This Policy

RM Collection may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be published on this page, together with the revised effective or updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact RM Collection:

Website: https://rmcollection.ae
Email: info@rmcollection.ae
Phone/WhatsApp: 0501192244
Business Address: Dubai, United Arab Emirates